Compass is a leading telecommunications service provider with a nationwide network and revenues placing us within the top 5% of ICT companies in NZ.

We are seeking talented and driven individuals who will relish the challenge of working within an outstandingly successful business that is growing month on month. Join a group of great people who are passionate about what they do, love to make a difference and appreciate working within the flattest of management structures.

All positions are based in Grafton, Auckland unless otherwise specified. Only New Zealand residents or those with legal status to work in New Zealand should apply for any positions listed.

Customer Services / Help desk Manager

Here’s a rare opportunity to manage the call centre for three of NZ’s most diverse and exciting businesses.

Compass Communications is a leading supplier of telecommunications and internet services to tens of thousands of homes and businesses. Sister company Ezi-Pay’s technology allows thousands of retailers to sell mobile top-ups, gift cards, phone cards and music cards, whereas ZeroOne provides a diverse range of technology solutions.

This shared Contact Centre / Help Desk provides inbound phone and email support to customers ranging from NZ’s largest retailers to phone card users, household phone account holders to businesses with multiple phone, data, mobile and internet services.

You’ll use your strong leadership and communications skills to train your team of up to 25 to maximise customer satisfaction with prompt, efficient, professional and knowledgeable service. Alongside your 2 Team leaders, this is a hands on role that requires superior detail management. You’ll hone your team’s communications and trouble shooting skills for swift resolutions and you’ll drive continuous improvement, leveraging technology wherever appropriate to deliver exemplary service in the most efficient way.

Working closely with other business units, you’ll understand the customer service requirements for their wide ranging and ever changing product sets and you’ll agree and deliver on KPIs.

An ability to juggle budgets with service levels comes with the territory and you’ll be a proficient trainer and presenter. Experience in Telco industry would be advantageous.

If you’d thrive in this role and you’re a call centre manager with at least 3 years experience who demonstrates the qualities we’re after, we’d like to know about you. Tell us why you should be the one to take this job on by sending your CV & cover letter to hr@compass.net.nz.

NOTE: You must have the right to live & work in NZ to apply for this job. The evidence of entitlement to work in New Zealand will need to be provided by candidates if requested. Full NZ unrestricted drivers licence required.